Refund Policy

At Quiescent Glow, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.

🔁 Returns
You may request a return within 7 days of receiving your order.

To be eligible for a return, the item must be:

Unused

In its original packaging

In the same condition that you received it

To initiate a return, please contact us at support@quiescentglow.com with your order number and reason for return.

💰 Refunds
Once your return is received and inspected, we will notify you by email.

If your return is approved, a refund will be issued to your original method of payment within 5–7 business days.

Shipping charges (if any) are non-refundable.

In case of damaged or defective items, we offer a full refund or replacement, including shipping.

🚫 Non-Returnable Items
Used candles or items that are partially burned

Custom or personalized orders

Items returned without original packaging

🚚 Return Shipping
Customers are responsible for paying return shipping costs (unless the product was damaged or incorrect).

We recommend using a trackable shipping method, as we cannot guarantee receipt of your return without tracking.

📩 Need Help?
For any questions or concerns about your return or refund, please contact:
📧 Email: inquiry@quiescentglow.com